Customer Service Training

Customer Experience is Everything

Sharpen your team’s communication skills to deliver the best customer experience

Customers can be unpredictable. Ensure your team is prepared when the unexpected shows up. The Fluency Speak video practice platform is an easy way to master communication skills anytime, anywhere.

Use Case

Enable Continuous Improvement for Customer Service Teams

Providing a well-trained staff with ongoing learning opportunities is key to creating great customer service.
Build Confidence and Problem-Solving Skills
  • Provide a comfortable online space to practice new skills in privacy; share your videos with your mentor, when you are ready.
  • Users quickly see improvement each time they practice, which builds confidence in their skills.
  • Experience the pride and satisfaction that comes with surmounting new challenges.
Increase Retention & Onboard More Effectively
  • Train new hires faster and more effectively.
  • Deliver personalized learning for more effective skill development.
  • Decrease time to competence for new hires and rapidly develop skills.
Easily Activate Coaching & Boost Employee Performance
  • Make more effective use of company resources; coaching costs less than formal training.
  • Employees feel supported and encouraged by their managers and the company.
  • Boost productivity by helping your employees work smarter, continuously increasing their knowledge and skills.
Measure Results
  • See how training directly impacts metrics that matter.
  • Identify future training needs with performance metrics.
  • Gain insight for program adoption and engagement.
Engaged, motivated employees are the foundation of great customer experiences.
2018 Travel and Hospitality Industry Outlook


To keep customers satisfied and coming back research shows that; 80% want speed, 78% want knowledgeable employees, and 68% want human interaction.

PricewaterhouseCoopers 2018 Consumer Survey

Platform Features

Video Roleplay
Leader board and
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 25Government agencies use Fluency Group Proficiency Scales

Let’s Get Started!