eBook

Decreasing Harassment — Methods That Work

Fluency Group has created an eBook that gives an overview of recent changes in EEOC guidelines and what they mean for your company. Learn about what doesn’t work to decrease harassment, and how Fluency Speak supports methods that are proven effective.

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Blog
The Top 3 Things Employees Need to Succeed During Challenging Times

Companies today face two important questions: 
  •  How can I ensure the success of my team, my organization, and myself during difficult times?
 ~ and ~ 
  •  How do I get the support I need, and how can I effectively support others? 
 The secret to success boils down to what we’ll call “Nurturing Communication.”

Communication Skills Customer Service Management Training

Blog
Why We Need Face-to-Face Communication

What is the cost of turning nearly all our face-to-face meetings into emails?

Communication conversation face-to-face

Use Cases
Sharpen Communication Skills for the Best Customer Experience

Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.

Communication Skills Customer Experience Customer Service

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