Retail

Solutions for Your Industry

Boost Your Competitive Advantage

Well trained staff is the key to great customer experiences
Reduce Ramp Time
  • Train new hires faster and more effectively
  • Deliver personalized learning for faster skill development
  • Increase learning retention with continuous microlearning
Decrease High Consequence Communication Problems
  • Ensure employees can interact with buyers in a friendly, authentic way. Treat each customer as a person.
  • Effectively train staff to demonstrate awareness of the situation and acknowledge buyer's needs
  • Empower staff to solve problems before they hit social media
Easily Activate Coaching
  • Make more effective use of company resources; coaching costs less than formal training
  • Employees feel supported and encouraged by their managers and the company
  • Increases employee engagement and motivation
Measure Results
  • Analyze training effectiveness and knowledge retention
  • Identify future training needs
  • Gain insight for program adoption and engagement
If customers are going to visit a store, retailers need to offer something you can't get online. They need to offer an experience.
Dan Coonan Global Consumer and Retail Team KPMG
2018 KPMG Retail Trends

FACT:

Customer experience will overtake price and product as the key differentiator by the year 2020.

'Customer 2020' study by WALKER, the customer intelligence consulting firm

How Can I Use Your Services?

01

Tell Us Your Training Goals

02

Let Us Share Successful Approaches to Your Challenges

03

We’ll Create and Implement Your Solution

Platform Features

Interactive
Video Roleplay
Leader board and
Gamification
Real-World
Situations
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 140,000learners using our platform capabilities

Let’s Get Started!