Hotels

Solutions for Your Industry

Empower Your Team To Have More Meaningful Interactions with Guests

Deliver excellent customer service and moments that matter
Reduce Ramp Time
  • Train new hires faster and more effectively
  • Deliver personalized learning for faster skill development
  • Increase learning retention with continuous microlearning
Decrease High Consequence Communication Problems
  • Empower staff to solve problems before they hit social media
  • Effectively train staff to demonstrate awareness of the situation and acknowledge guest’s needs
  • Ensure that employees can interact with travelers in a friendly, authentic way; treat each guest as a person
Easily Activate Virtual Coaching
  • Make more effective use of company resources; coaching costs less than formal training
  • Employees feel supported and encouraged by their managers and the company
  • Increases employee engagement and motivation
Measure Results
  • Analyze training effectiveness and knowledge retention
  • Identify future training needs
  • Gain insight for program adoption and engagement
Engaged motivated employees are the foundation of great customer experiences.
Deloitte
2018 Travel and Hospitality Industry Outlook

FACT:

"It’s not uncommon for employees to feel that their best efforts are routinely ignored.” In Gallup polls, 28% of the employees said their most memorable feedback came from a manager. In the same polls 10% said their most memorable feedback came from a customer.

Gallup

How Can I Use Your Services?

01

Tell Us Your Training Goals

02

Let Us Share Successful Approaches to Your Challenges

03

We’ll Create and Implement Your Solution

Platform Features

Interactive
Video Roleplay
Leader board and
Gamification
Real-World
Situations
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 140,000learners using our platform capabilities

Let’s Get Started!