Cruise Lines

Solutions for Your Industry

Enable Your Employees to Deliver Memorable Customer Experiences

Investment in Employee Experiences Has Never Been More Important
Reduce Ramp Time
  • Train new hires faster and more effectively
  • Deliver personalized learning for faster skill development
  • Increase learning retention with continuous microlearning
Stay On Message
  • Empower all employees to deliver consistent on message communication with guests
  • Ensure that staff uses appropriate language
  • Build confidence in English language skills
Decrease High Consequence Communication Problems
  • Ensure employees can interact with passengers in a friendly, authentic way. Treat each customer as a person.
  • Effectively train staff to demonstrate awareness of the situation and acknowledge traveller's needs
  • Empower staff to solve problems before they hit social media
Measure Results
  • Analyze training effectiveness and knowledge retention
  • Identify future training needs
  • Gain insight for program adoption and engagement
A brand’s commitment to the employee experience can have considerable reach and strategic value, both as a driver of workplace satisfaction and as a profit-enabling initiative.
Deloitte 2018 Travel and Hospitality Industry Outlook

FACT:

A friendly hospitable staff was cited as the most important element needed for a positive customer experience.

Hospitality Customer Experience Survey 2017

How Can I Use Your Services?

01

Tell Us Your Training Goals

02

Let Us Share Successful Approaches to Your Challenges

03

We’ll Create and Implement Your Solution

Platform Features

Interactive
Video Roleplay
Leader board and
Gamification
Real-World
Situations
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 140,000learners using our platform capabilities

Let’s Get Started!