Brand & Reputation Management

You can't predict a disaster but you can prepare

Ensuring your Workforce has the Communication Skills Needed to Handle Crises has Never Been More Vital

 
Empower employees to solve problems by providing them with the ongoing training needed to become skilled communicators who protect the brand and empathize with customers.
 

Use Case

In the Digital Age Brand Reputation is More Fragile than Ever

FluencySpeak: The Communication Practice Platform That Grows & Protects Your Business.
Create Problem-Solvers
  • Empower employees to solve problems.
  • Alleviate customer frustrations.
  • Reduce risk of incident escalation.
Build Confidence
  • Train employees to be skilled communicators.
  • Create culture of collaboration and support.
  • Boost company morale and team spirit.
Protect Your Brand
  • Enable proactive, timely response to potential crises.
  • Mitigate costly lawsuits and negative publicity.
  • Ensure employees stay on-message in crisis.
Measure Results
  • Measure effectiveness of company-wide response to crises.
  • Identify future training needs with performance metrics.
  • Gain insight for program adoption and engagement.
It takes 20 years to build a reputation and five minutes to ruin it, think about that and you will do things differently.
Warren Buffet

Fluency Speak Platform Features

Interactive
Video Roleplay
Leader board and
Gamification
Real-World
Situations
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 25Government agencies use Fluency Group Proficiency Scales

Let’s Get Started!