Food & Beverage

Solutions for Your Industry

Guest Expectations are Constantly Changing

Delight guests and deliver excellent customer service with engaged and motivated staff
Reduce Ramp Time
  • Train new hires faster and more effectively
  • Deliver personalized learning for faster skill development
  • Increase learning retention with continuous microlearning
Virtual Coaching Maximizes Improvement
  • Make more effective use of company resources; coaching costs less than formal training
  • Expert advice quickly identifies areas of mastery and areas for improvement
  • Employees feel supported and encouraged by their managers and the company
Avoid High Consequence Situations
  • Ensure employees can interact with guests in a friendly, authentic way. Treat each guest as a person.
  • Effectively train staff to demonstrate awareness of the situation and acknowledge guest’s needs
  • Empower staff to solve problems before they hit social media
Boost Morale
  • Instantly increase engagement with enjoyable learning experiences
  • Invest in continuous training and boost motivation
  • Create community with peer learning
In today’s competitive restaurant marketplace successful brands need to do more than offer good food at a reasonable price.
Deloitte 2018 Travel and Hospitality Industry Outlook

FACT:

60% of guests said a positive experience will cause them to dine at the restaurant more frequently.

Abrams and Geboloff, New York Times

How Can I Use Your Services?

01

Tell Us Your Training Goals

02

Let Us Share Successful Approaches to Your Challenges

03

We’ll Create and Implement Your Solution

Platform Features

Interactive
Video Roleplay
Leader board and
Gamification
Real-World
Situations
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 125,000+learners using our platform capabilities

Let’s Get Started!