About Us

Innovative Impactful Learning

 

We use innovative technology, data analytics, and process driven development to deliver observable and measurable improvement in the training and assessment processes.

We empower your managers and customer-facing staff with professional speaking skills and performance support for their specific roles. We work with a variety of industries and specialize in high-consequence industries.

Knowing how to talk is a great power. Just by speaking you can do many things. You can teach, you can transform a situation, you can move someone from one idea to the next .

Our Story

Fluency Group was founded by a team of highly experienced educators, information scientists and entrepreneurs with a passion for education, innovation and problem solving.

We love to learn, teach, and  have a deep curiosity about languages and global communication. Collectively we have studied Spanish, French, Swedish, Italian, Japanese, German, and Vietnamese, C++, Java, and Latin. We have lived in 15 countries, traveled to 33, and been on all 7 continents. Planning a trip? Someone on our team has probably been there and would be happy to share some tips.

From our years of work in education, assessment science, and technology development we have learned that the best way to achieve success is through best practices driven development, and implementation. We ensure each project has clear and measurable objectives that enable us to deliver impactful and observable outcomes. We have worked on a wide range of corporate and government projects in industries such as transportation, banking, consulting, food and beverage.

Our  most challenging and rewarding project to date was working on the creation of TSA.

Fluency Group was awarded one of the highly competitive contracts to assist with the development of TSA after 9/11. The goal was to create a world-class workforce that would meet the highest standards of safety, security, and professionalism as set out by Transportation Secretary Norman Mineta. Fluency Group was responsible for  conducting the evaluation of a critical skills qualification—English language proficiency. This was an important factor because the ability to communicate with passengers—the majority of whom speak English—was vital in enabling TSA employees to evaluate potential security issues.

We deployed to 429 airport locations as part of the team that implemented the largest federal government hiring, since World War II. Fluency Group enabled the TSA to successfully complete their aggressive personnel assessment program on time, putting  security screeners in place at checkpoints in airports across the United States in less than nine months.

We love a challenge big or small.  Our team is committed to making your projects a success.

Meet the Leadership Team

HEIDI SCHUMANN

CO-FOUNDER, CHIEF EXECUTIVE OFFICER

OWEN WALTON

CO-FOUNDER, CHIEF OPERATING OFFICER

FRED PURSELL

VICE PRESIDENT SALES AND MARKETING/PARTNER

MAGGIE SIMPSON

Senior Advisor/Partner

MECHELLE BUSH

CUSTOMER SUCCESS MANAGER

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 125,000+learners using our platform capabilities

Let’s Get Started!